Overview
My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Personalized items cannot be returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts, for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once I receive and inspect your return, I will email you to confirm receipt. I will also inform you whether your refund is approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 3-5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve completed all of this and still haven’t received your refund, please contact me at kreativebykathryn@gmail.com.
Discounted items
Certain sale items are non-refundable; this will be noted on the product page.
Clearance items are non-refundable.
Exchanges
I will only replace items if they are defective or damaged. If you need to exchange it for the same item, please email me at kreativebykathryn@gmail.com.
Gifts
If the item was gifted to you, I will issue a refund to the gift giver, and they will be notified of your return.
Shipping returns
To return your product, mail it to Printful.
- Packages sent out from the US and Mexico fulfillment centers are returned to our Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.
- Packages sent out from the facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Packages sent out from the Latvian facilities are automatically returned to Lidostas parks,
Marupe, Marupes nov., LV-2167, Latvia. - Packages sent out from the Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from the UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Packages fulfilled by partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
- Packages fulfilled by a partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
- Packages fulfilled by a partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.
Please note that these addresses should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to the address will be returned to the sender.
You will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.
Need help?
Contact me at kreativebykathryn@gmail.com with any questions regarding refunds or returns.
